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Common Errors

Error# Description Solution
Cannot connect to RunMyProcess server. Please check your login and password. Your login is your email address you used to subscribe to RunMyProcess
Error 400 Error when trying to launch the process. Data sent to the process are different from the one expected (cf. Input variable of process): some are missing.
Error 503 The server understood the request but refused to fulfil it. The login/password you used are false. Please log out, close the browser, and try again.
NA The server understood the request, but is refusing to fulfil it. You can get technical details here. Please continue your visit at our home page. The login/password you provide in your Web browser are incorrect. You should close your Web browser to reinitialize login/password in browser. In Firefox 3, you can clear your session authentication without closing browser: Tools/Clear trace/Session authentication.Login is your "RunMyProcess" login and Password is your "RunMyProcess" password
Error 403 Error trying to launch the process. The login/password you provide in your Web browser are incorrect. You should close your Web browser to reinitialize login/password in browser. Login is your "RunMyProcess" login and Password is your "RunMyProcess" password
NA Processes list in "Process launcher" is empty Type "about:config" in "url zone" (instead of http:\www.google.com for instance). Double click on line "signed.applets.codebase_principal_support" so that this variable is set to "true". That's all. You can now refresh your launching process page. If you are not authorized to modify this parameter, you should, unfortunately, use Internet Explorer
NA Unexpected end of file reached. This error is due to a problem in your Freemarker script: an inverted comma is probably missing
NA Couldn't read the XML representation. Invalid byte 1 of 1-byte UTF-8 sequence If error occurs in a connector task: the response of the web service is not correct (xml invalid or charset not conformed to UTF-8). Change Result format in service to Text or modify Character set in service to debug the issue.If error occurs in a Email task: the subject or the body of the email is not conformed to html character set. See Task Email Tab.
NA Invalid XML result: Error on line 1: Content is not allowed in prolog The response of the web service is not in XML format. Modify Result format field in Services definition of web service to Text to see the response.
NA Process does not launch You should check for process integrity: Email Task without email provider, Manual Task with email notification but no email provider, web service Task without provider or service defined, Sub Process Task without sub-process defined.
NA Process does not launch You should check for process integrity: Email Task without email provider, Manual Task with email notification but no email provider, web service Task without provider or service defined, Sub Process Task without sub-process defined.
NA Process launcher doesn't work well You should replace your current process launcher with a new one. Please Contact us to send you new launcher
NA Task "xxx" (id: 14[0] - status: 301): Waiting step cannot be found: null You are trying to launch a sub-process but some input data of this subprocess are missing
NA Task "xxx" (id: 10 - status: 301): Request could not be sent The service (web service) you are calling refused your request
NA Task "xxx" (id: 6 - status: 301): Invalid XML result: Error on line -1: Premature end of file. The service (web service) you are calling has sent you back a non XML response : change "Result Format" of the service from "XML" to "TEXT" to analyze its answer)
NA Expected hash. P_result evaluated instead to freemarker.template.SimpleScalar on line 1, column 3 in 6. The variable (here P_result) you are parsing is a simple value instead of a hash (array of value)
Error during application initialization (Error): Cancelled operation number: -2147467260 It happens with IE 8. Click on "No" button instead of "Yes" when IE warning Pop-Up appears. It is due to the fact that you have an image in your application which url link is not HTTPS.
NA Startup: Error while parsing process Your process design is not valid. Have you put an "event end" at the end of each branch ?
My applications are empty Your administrator did not give you access to any applications.