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General

Why have you transformed the user interface?

The newly built DigitalSuite Studio is based on state-of-the-art web technologies. Our adoption of HTML5, the latest evolution of HTML, for DigitalSuite Studio eliminates Flash Player from our toolset. HTML5 comes with new elements, attributes, and behaviors, and a larger set of technologies that, in combination, allow the building of more diverse and powerful applications. In addition to building the new modules using cutting-edge technology, we have taken the opportunity to improve the user experience by simplifying the way users design and develop their applications.

Where can I find help when I have problems using Flash with the Advanced IDE?

Major browser vendors have already moved to providing Flash as a “click-to-run” plugin. This means that users must explicitly enable Flash if they want to use it. Flash is required by the Advanced IDE so you must enable Flash in order to use the Advanced IDE. This is not under the control of RunMyProcess, and happens to all Flash-based applications. For help on continuing to use Flash, we recommend that you either check your browser's information page or follow our DigitalSuite Studio Transformation page.

What is the timeframe? When will each DigitalSuite Studio module be available?

The administration modules and the WebModeler are already released and available to all users. It is planned to have all modules available by the end of Q3 2020, at the latest. For more details on the overall transition and the modules that are already available, refer to our DigitalSuite Studio Transformation page. It is updated regularly, providing you with the latest information.

Once a DigitalSuite Studio module is released, will the Advanced IDE module still be available for regular use?

Yes, we will continue to provide the complete Advanced IDE functionality until November 30th, 2020. After this date, we will gradually disable the Advanced IDE on all platforms.

What happens to the administration applications?

The administration applications, accessible through the user’s personalized RunMyProcess home page, provide quick access to certain features without the need to open the Advanced IDE. Designed for quick access to all available features, DigitalSuite Studio eliminates the need for these administrative applications. Therefore, the following administrative applications will be disabled at some point of time which is still to be announced: “My Settings”, “User Management” and “Usage Report”. As soon as the applications are disabled, the users accessing them from their RunMyProcess home page will be automatically redirected to the corresponding DigitalSuite Studio module.

Will there be RunMyProcess experts who can help us with the migration?

There are no plans for dedicated online training or support as we expect the migration to be very straightforward. There will be online documentation available. For on-site support, please contact your local sales or support team.

WebModeler

Can I open a web interface in the Advanced IDE and the DigitalSuite Studio?

Yes, the WebModeler module is backward compatible.

Do existing web interfaces need to be migrated to the WebModeler?

No migration is required as the WebModeler is backward compatible.

What is the main difference between the new DigitalSuite Studio WebModeler and creating web interfaces in the Advanced IDE?

The new WebModeler speeds up and simplifies the development of digital transformation projects. It delivers new, improved user experience with streamlined features, helping you to reduce the time to complete a solution on the RunMyProcess DigitalSuite platform, resulting in a faster delivery of solutions. New capabilities include easy-to-use drag-and-drop features and the ability to preview web interfaces prior to deployment, enabling easier test and verification of web interfaces before release.

Access Rights

Why can I not access the DigitalSuite Studio?

This could occur for one of the following reasons:

  1. You are not authorized to access the DigitalSuite Studio. A user with an Administrator profile can grant you access from the User Management module. When editing your user data, there is a checkbox on the Restrictions tab that disables access to the Advanced IDE and DigitalSuite Studio. Unchecking this will grant access, provided that no additional restrictions apply.
  2. You use a custom homepage and do not have access at project level. An Administrator can grant this access by assigning you a role with access rights of type User in the required projects. This will enable the modules on the homepage and in the DigitalSuite Studio.

Why can I not access the User Management module?

This could occur for one of the following reasons:

  1. You are not an Administrator. An Administrator profile is required to access the User Management module.
  2. You do not have access to any module of the DigitalSuite Studio. A user with an Administrator profile can grant you access from the User Management module. When editing your user data, there is a checkbox on the Restrictions tab that disables access to the Advanced IDE and DigitalSuite Studio. Unchecking this will grant access, provided that no additional restrictions apply.
  3. You are not authorized to view other user accounts. A user with an Administrator profile can edit your user data and lift this restriction by unchecking it on the Restrictions tab in the User Management module.
  4. You use a custom homepage and do not have access at project level. An Administrator can grant this access in the RunMyProcess - User Management project. This will enable the module on the homepage and in the DigitalSuite Studio.

Why can I not access the Usage Report module?

This could occur for one of the following reasons:

  1. You are not an Administrator. An Administrator profile is required to access the Usage Report module.
  2. You do not have access to the DigitalSuite Studio. An Administrator can grant you access from the User Management module. When editing your user data, there is a checkbox on the Restrictions tab that disables access to the Advanced IDE and DigitalSuite Studio. Unchecking this will grant access, provided hat no additional restrictions apply.
  3. You use a custom homepage and do not have access at project level. An Administrator can grant this access in the RunMyProcess - Usage Report project. This will enable the module on the homepage and in the DigitalSuite Studio.

Why can I not access the MySettings module?

This could occur for one of the following reasons:

  1. You do not have access to the DigitalSuite Studio. An Administrator can grant you access from the User Management module. When editing your user data, there is a checkbox on the Restrictions tab that disables access to the Advanced IDE and DigitalSuite Studio. Unchecking this will grant access, provided that no additional restrictions apply.
  2. All users usually have access to My Settings. If you are using a custom homepage, then you may not be authorized at project level. An Administrator can give you the necessary access right in the RunMyProcess - My Settings project. This will enable the module on the homepage and in the DigitalSuite Studio.

Why do I not have access to the development modules, such as WebModeler and ProcessModeler?

This could occur for one of the following reasons:

  1. You do not have access to the DigitalSuite Studio. An Administrator can grant you access from the User Management module. When editing your user data, there is a checkbox on the Restrictions tab that disables access to the Advanced IDE and DigitalSuite Studio. Unchecking this will grant access, provided that no additional restrictions apply.
  2. You use a custom homepage and do not have access at project level. An Administrator can grant this access in the RunMyProcess - Advanced IDE project. This will enable the Advanced IDE button on the homepage and the development modules in the DigitalSuite Studio.

As an administrator, how do I ensure that my users have access to the DigitalSuite Studio modules?

Refer to Access Rights for the steps that must be taken.