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General

Why have you transformed the user interface?

The newly built DigitalSuite Studio is based on state-of-the-art web technologies. Our adoption of HTML5, the latest evolution of HTML, for DigitalSuite Studio eliminates Flash Player from our toolset. HTML5 comes with new elements, attributes, and behaviors, and a larger set of technologies that, in combination, allow the building of more diverse and powerful applications. In addition to building the new modules using cutting-edge technology, we have taken the opportunity to improve the user experience by simplifying the way users design and develop their applications.

Where can I find help when I have problems using Flash with the Advanced IDE?

Major browser vendors have already moved to providing Flash as a “click-to-run” plugin. This means that users must explicitly enable Flash if they want to use it. Flash is required by the Advanced IDE so you must enable Flash in order to use the Advanced IDE. This is not under the control of RunMyProcess, and happens to all Flash-based applications. For help on continuing to use Flash, we recommend that you either check your browser's information page or follow our DigitalSuite Studio Transformation page.

Once a DigitalSuite Studio module is released, will the Advanced IDE module still be available for regular use?

Yes, we provide the complete Advanced IDE functionality until November 30th, 2020. After this date, we will disable the Advanced IDE on all platforms.

What happens to the administration applications?

The administration applications, accessible through the account’s personalized RunMyProcess homepage, provide quick access to certain features without the need to open the Advanced IDE. Designed for quick access to all available features, DigitalSuite Studio eliminates the need for these administration applications. Therefore, the following administration applications will be disabled at some point of time which is still to be announced: “My Settings”, “User Management” and “Usage Report”.

Will there be RunMyProcess experts who can help us with the migration?

There are no plans for dedicated online training or support as we expect the migration to be very straightforward. There will be online documentation available. For on-site support, please contact your local sales or support team.

Which web browsers are supported by DigitalSuite Studio?

For details, refer to Web Browser Compatibility.

Which languages are supported by DigitalSuite Studio?

English is the language that is currently supported. For information on additional languages, please contact your local sales or support team.

Access Rights

Why can I not access DigitalSuite Studio?

This could occur for one of the following reasons:

  1. You are not authorized to access DigitalSuite Studio. A user with an Administrator profile can grant you access from the User Management module. When editing your user data, there is a checkbox on the Restrictions tab that disables access to the Advanced IDE and DigitalSuite Studio. Unchecking this will grant access, provided that no additional restrictions apply.
  2. You use a custom homepage and do not have access at project level. An Administrator can grant this access by assigning you a role with access rights of type User in the required projects. This enables the modules on the homepage and in DigitalSuite Studio.

Why can I not access the User Management module?

This could occur for one of the following reasons:

  1. You are not an Administrator. An Administrator profile is required to access the User Management module.
  2. You do not have access to any module of DigitalSuite Studio. A user with an Administrator profile can grant you access from the User Management module. When editing your user data, there is a checkbox on the Restrictions tab that disables access to the Advanced IDE and DigitalSuite Studio. Unchecking this will grant access, provided that no additional restrictions apply.
  3. You are not authorized to view other user accounts. A user with an Administrator profile can edit your user data and lift this restriction by unchecking it on the Restrictions tab in the User Management module.
  4. You use a custom homepage and do not have access at project level. An Administrator can grant this access in the RunMyProcess - User Management project. This will enable the module on the homepage and in DigitalSuite Studio.

Why can I not access the Usage Report module?

This could occur for one of the following reasons:

  1. You are not an Administrator. An Administrator profile is required to access the Usage Report module.
  2. You do not have access to DigitalSuite Studio. An Administrator can grant you access from the User Management module. When editing your user data, there is a checkbox on the Restrictions tab that disables access to the Advanced IDE and DigitalSuite Studio. Unchecking this will grant access, provided hat no additional restrictions apply.
  3. You use a custom homepage and do not have access at project level. An Administrator can grant this access in the RunMyProcess - Usage Report project. This will enable the module on the homepage and in DigitalSuite Studio.

Why can I not access the MySettings module?

This could occur for one of the following reasons:

  1. You do not have access to DigitalSuite Studio. An Administrator can grant you access from the User Management module. When editing your user data, there is a checkbox on the Restrictions tab that disables access to the Advanced IDE and DigitalSuite Studio. Unchecking this will grant access, provided that no additional restrictions apply.
  2. All users usually have access to My Settings. If you are using a custom homepage, you may not be authorized at project level. An Administrator can give you the necessary access right in the RunMyProcess - My Settings project. This enables the module on the homepage and in DigitalSuite Studio.

Why do I not have access to the development modules, such as WebModeler and ProcessModeler?

This could occur for one of the following reasons:

  1. You do not have access to DigitalSuite Studio. An Administrator can grant you access from the User Management module. When editing your user data, there is a checkbox on the Restrictions tab that disables access to the Advanced IDE and DigitalSuite Studio. Unchecking this will grant access, provided that no additional restrictions apply.
  2. You use a custom homepage and do not have access at project level. An Administrator can grant this access in the RunMyProcess - Advanced IDE project. This enables the Advanced IDE button on the homepage and the development modules in DigitalSuite Studio.

As an administrator, how do I ensure that my users have access to the DigitalSuite Studio modules?

Refer to Access Rights for the steps that must be taken.

Composite API

Can I open a composite API design in both the Advanced IDE and DigitalSuite Studio?

The Composite API module is not backward compatible with the Advanced IDE. You should, therefore, continue to use the Advanced IDE for composite API designs that have been created there. New designs can be created in DigitalSuite Studio.

The next release will enable the transition of existing composite APIs to DigitalSuite Studio for a restricted number of users. Future releases will enable it for all users. Transitioning of composite APIs corresponds to transitioning processes. For details, refer to the ProcessModeler section below.

Process Console

Can I monitor process instances for processes created in the Advanced IDE in DigitalSuite Studio?

In DigitalSuite Studio, you can only monitor process instances for processes created in the new ProcessModeler. You have to continue to use the Advanced IDE for processes that have been created there. Processes created in the Advanced IDE will be supported in an upcoming release of DigitalSuite Studio.

ProcessModeler

Can I open a process design in both the Advanced IDE and DigitalSuite Studio?

The ProcessModeler is not backward compatible with the Advanced IDE. You should, therefore, continue to use the Advanced IDE for process designs that have been created there. New process designs can be created in DigitalSuite Studio.

The next release will enable the transition of existing process designs to DigitalSuite Studio for a restricted number of users. Future releases will enable it for all users.

When will the transition of processes from the Advanced IDE to DigitalSuite Studio be available?

Currently, the ProcessModeler of DigitalSuite Studio is not backward compatible with the Advanced IDE. You should, therefore, continue to use the Advanced IDE for processes that have been created there. New designs can be created in DigitalSuite Studio. The same applies to composite APIs and instances.

The next release will enable the transition of processes, composite APIs, and instances to DigitalSuite Studio for a restricted number of users. Future releases will enable it for all users.

What is supported in the current version of the ProcessModeler?

You can create and configure new process designs in the current version.

The next version of the ProcessModeler will introduce further functionality, in particular the ability to transition existing process designs from the Advanced IDE to DigitalSuite Studio.

Is there a limit to the number of steps that can be used in process designs?

The ProcessModeler introduces a grid system which is unlimited. This means that you can add as many steps as you need.

To facilitate adding elements to a process design, it is now possible to add space, both vertically and horizontally.

Is there a limit to the number of roles that can be used in process designs?

There is no limit imposed by the ProcessModeler. All lanes that are available in the customer's account can be used in process designs.

Schedules

Can I monitor schedules for processes and composite APIs that were created in the Advanced IDE in the DigitalSuite Studio?

Yes, the Schedules module is backward compatible.

WebModeler

Can I open a web interface in the Advanced IDE and DigitalSuite Studio?

Yes, the WebModeler is backward compatible.

Do existing web interfaces need to be migrated to the WebModeler?

No migration is required as the WebModeler is backward compatible.

What is the main difference between the new DigitalSuite Studio WebModeler and creating web interfaces in the Advanced IDE?

The WebModeler speeds up and simplifies the development of digital transformation projects. It delivers new, improved user experience with streamlined features, helping you to reduce the time to complete a solution on the RunMyProcess DigitalSuite platform, resulting in a faster delivery of solutions. New capabilities include easy-to-use drag-and-drop features and the ability to preview web interfaces prior to deployment, enabling easier test and verification of web interfaces before release.