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Monitoring Your Customer Account

As an administrator, it is imperative to stay updated on the usage of your account. For this purpose, DigitalSuite provides convenient and proactive monitoring options that you can configure to your specific requirements.

You use the Usage Report module of DigitalSuite Studio for monitoring your account. Access to the module is restricted to users with an Administrator profile.

The Usage Report module gives you access to summary information on your subscription and on the number of users and collections in use on your account. This information is also provided in the Account Management module. In addition, the Usage Report module provides detailed transaction data.

While the platform is in use, all user activity is logged. DigitalSuite collects and aggregates the number of transactions per project on a daily basis. The transaction data is retrieved from all execution modes - Test, Acceptance, and Live. You can choose between a monthly and an annual data visualization. If required, you can also export the transaction data to a CSV file.

You can drill down through the transaction data by transaction type. Two transaction types are distinguished, offering you an even deeper insight into the data:

  • Business transactions are single executions of individual process instances. They can be triggered in different ways, such as the submission of a form, scheduled timer events, emails, or process listeners. Subprocesses and included composite APIs are considered to be part of the enclosing transaction and thus not accounted for separately.

  • Integration transactions are divided into two types:

    • Outbound: An individual API call through a DigitalSuite connector to an external resource, for example, on-premise, a cloud resource, or social media.

    • Inbound: Direct access to resources controlled by DigitalSuite such as collections, custom lists, or composite API calls from an external system.

RunMyProcess may limit the number of transactions that can be executed for your customer account. The Usage Report module includes information on such limits in its overview and transaction graphs.